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User Agreement

GENERAL TERMS & CONDITIONS



AGREEMENT BETWEEN USER AND PRAYAANN

GENERAL:

Welcome to the www.prayaanngo.com website (the "Website") and Prayaann App (The IOS and Andriod). The terms "we", "us", "our", “PRAYAANN” and refer to SREELAKSHMI PRAYAANN TRAVEL SOLUTIONS PRIVATE LIMITED. Access to our Website, any Prayaann mobile or tablet application, or other Prayaann platform is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms"). Please read these Terms carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in court. You should also read our Privacy Policy, which also governs your use of our Platform, and is incorporated by reference into these Terms. By accessing or using our Platform, or contacting our support center, you agree that these Terms then in force shall apply. If you do not agree to the Terms, please do not use or access our Platform or contact our support center. 

APPLICABILITY OF THE AGREEMENT:

This agreement ("user agreement") incorporates the terms and conditions for SREELAKSHMI PRAYAANN TRAVEL SOLUTIONS PRIVATE LIMITED (Hereafter it is called as “Prayaann”) to provide services to the person (s) ("the User") intending to purchase or inquiring for any products and/ or services of PRAYAANN by using PRAYAANN's websites or using any other customer interface channels of PRAYAANN which includes its sales persons, offices, call centers, advertisements, information campaigns etc.

Both User and PRAYAANN are individually referred as 'party' to the agreement and collective referred to as 'parties'.

The Platform is all-in-one search engine that provides users with

 

price comparisons, bookings. Prayaann does not provide, own or control any of the services and products that you can access through our Platform. The Products are owned, controlled or made available by third parties, either directly or through a facilitator (e.g., an online travel company). The Hotel Service Providers are responsible for the Hotel Products and The Travel Service Providers are responsible for the Travel Products. The booking of a Hotel, Travel, service together as Tour Package Service provided by Prayaann, that Product takes place solely on the platforms of the Respective Service Providers and Quality of such service is assured by Prayaan. The Individual respective Provider’s terms and privacy policies apply to your respective booking, so you must agree to, and understand those terms. For Example, the terms of the hotel where you plan to stay, if different from the Hotel Provider, will also apply to your booking, so you must also agree to, and understand those terms. Your interaction with any such Service Provider, accessed through our Platform is at your own risk, and Prayaann does not have any responsibility should anything go wrong with your booking. Prayaann has no control over the Such Products or Service Providers. 

USE OF THE PLATFORM 

As a condition of your use of our Platform, you warrant that:

  • you are at least 18 years of age;
  • you possess the legal authority to create a binding legal obligation;
  • you will use the Platform in accordance with these Terms;
  • you will only use this Platform for your private use to search for legitimate all Travel related deals;
  • you will inform such other persons about the Terms that apply to any searches and/or bookings you have made on their behalf, including all rules and restrictions applicable thereto;
  • all information supplied by you to our Platform is true, accurate, current and complete; and
  • if you have an Prayaann account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.

We retain the right at our sole discretion to deny access to anyone to our Platform and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms.

Service rendered on the Platform are displayed in the currency you have selected. If you do not select any currency, the relevant currency for the respective top-level domain will be used as the default. Our currency conversion is for information purposes only and should not be relied upon as accurate and real time. Some services may also be sold in another currency than the one preset or chosen by you for the display of the search results. Actual rates may vary and your payment provider (e.g. your credit card company) may charge conversion fees and apply another date’s exchange rate which apply for international bookings.

USER'S RESPONSIBILITY

The Users availing services from PRAYAANN shall be deemed to have read, understood and expressly accepted the terms and conditions of this agreement, which shall govern the desired transaction or provision of such services by PRAYAANN for all purposes, and shall be binding on the User. All rights and liabilities of the User and/or PRAYAANN with respect to any services to be provided by PRAYAANN shall be restricted to the scope of this agreement.

PRAYAANN reserves the right, in its sole discretion, to terminate the access to any or all PRAYAANN websites or its other sales channels and the related services or any portion thereof at any time, without notice, for general maintenance or any reason what so ever.

Certain products or services (e.g. hotel reservations) may be provided by third party suppliers. In addition to this Agreement, there are certain Terms Of Service (TOS) specific to the services rendered/ products provided by PRAYAANN like the air tickets, bus, rail, holiday packages etc. Such TOS will be provided/ updated by PRAYAANN which shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail. The User shall be required to read and accept the relevant TOS for the service/ product availed by the User.

Additionally, the Service Provider itself may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, flights, hotel reservations, packages, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers' fare rules, contract of carriage or other rules.

PRAYAANN's Services are offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be applicable from time to time. For the removal of doubts, it is clarified that availing of the Services by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS. If the User does not agree with any part of such terms, conditions and notices, the User must not avail PRAYAANN's Services.

In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any other PRAYAANN document, then these terms shall control.

 Links to third-party sites 

Our Platform may contain hyperlinks to websites operated by parties other than Prayaann. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from our Platform or other websites) is free of such items as viruses, worms, Trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. 

Third Party Account Information

By using the Account Access service in PRAYAANN's websites, the User authorizes PRAYAANN and its agents to access third party sites, including that of Banks and other payment gateways, designated by them or on their behalf for retrieving requested information.

While registering, the User will choose a password and is responsible for maintaining the confidentiality of the password and the account.

The User is fully responsible for all activities that occur while using their password or account. It is the duty of the User to notify PRAYAANN immediately in writing of any unauthorized use of their password or account or any other breach of security. PRAYAANN will not be liable for any loss that may be incurred by the User as a result of unauthorized use of his password or account, either with or without his knowledge. The User shall not use anyone else's password at any time.

Payment

PRAYAANN reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services. PRAYAANN further reserves the right to alter any and all fees from time to time, without notice.

The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.

In case, there is a short charging by PRAYAANN for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion.

Any increase in the price charged by Company on account of change in rate of taxes or imposition of new taxes by Government shall have to be borne by customer.

In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. “Prayaann” is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation

The User shall request “Prayaann” for any refunds against the unutilized or 'no show' air or hotel booking for any reasons within 90 days from the date of departure for the air ticket and/or the date of check in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of Airlines, hotels and “Prayaann” as the case may be. No refund would be payable for any requests made after the expiry of 90 days as above and all unclaimed amounts for such unutilized or 'no show' air or hotel booking shall be deemed to have been forfeited.

PRAYAANN reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services. PRAYAANN further reserves the right to alter any and all fees from time to time, without notice.

The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.

In case, there is a short charging by PRAYAANN for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion.

 

Any increase in the price charged by Company on account of change in rate of taxes or imposition of new taxes by Government shall have to be borne by customer.

In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. “Prayaann” is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.

The User shall request “Prayaann” for any refunds against the unutilized or 'no show' air or hotel booking for any reasons within 90 days from the date of departure for the air ticket and/or the date of check in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of Airlines, hotels and “Prayaann” as the case may be. No refund would be payable for any requests made after the expiry of 90 days as above and all unclaimed amounts for such unutilized or 'no show' air or hotel booking shall be deemed to have been forfeited.

You will observe that the merchant on record is Easy To Book BV (ETB) in the statement on using an International Credit Card. Please note that ETB is an affiliate of “Prayaann” and charge on ETB ensures a safe and secure charge on any International Credit Card.

Privacy 

Prayaann believes in protecting your privacy. Please click here to review our current Privacy Policy, which also governs your use of the Platform and, as stated above, is incorporated by reference, to understand our practices: Privacy Policy. 

Confidentiality

Any information which is specifically mentioned by PRAYAANN as Confidential shall be maintained confidentially by the user and shall not be disclosed unless as required by law or to serve the purpose of this agreement and the obligations of both the parties therein.

 

Usage of the mobile number of the user by Prayaann

PRAYAANN may send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via SMS or by voice call on the contact number given by the User at the time of booking; PRAYAANN may also contact the User by voice call, SMS or email in case the User couldn’t or hasn’t concluded the booking, for any reason what so ever, to know the preference of the User for concluding the booking and also to help the User for the same. The User hereby unconditionally consents that such communications via SMS and/ or voice call by PRAYAANN is (a) upon the request and authorization of the User, (b) ‘transactional’ and not an ‘unsolicited commercial communication’ as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. The User will indemnify PRAYAANN against all types of losses and damages incurred by PRAYAANN due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous compliant raised by the User on PRAYAANN with respect to the intimations mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.

Onus of the User

PRAYAANN is responsible only for the transactions that are done by the User through PRAYAANN. PRAYAANN will not be responsible for screening, censoring or otherwise controlling transactions, including whether the transaction is legal and valid as per the laws of the land of the User.

 

The User warrants that they will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the services. The User further warrants that they will comply with all applicable laws and regulations regarding use of the services with respect to the jurisdiction concerned for each transaction.


The User represent and confirm that the User is of legal age to enter into a binding contract and is not a person barred from availing the Services under the laws of India or other applicable law.

PAN details are required for transactions under Liberalized Remittance Scheme which includes any international booking on PRAYAANN platform. The user warrants and confirms that PAN details of the user/traveler will be shared by the user on or before the cut-off date prescribed by PRAYAANN. In case the traveler is a minor, PRAYAANN will require PAN details of the parent/guardian. The user further confirms that non-compliance of this provision may result incancellation of the booking.


The user warrants and confirms that the total amount of foreign exchange, purchased from or remitted during the current financial year, through all sources in India (including the current transaction) is within the permissible limit prescribed by RBI. The user further confirms that foreign exchange, if any, purchased by user for the purpose of international travel under the current booking will be utilized for purpose indicated above.

 

The User authorizes PRAYAANN to share user/traveler data with third party(ies) for collecting or verifying PAN details of user/traveler.

Advertisers on PRAYAANN or linked websites

PRAYAANN is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages. PRAYAANN does not endorse any advertiser on its web pages in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

The linked sites are not under the control of PRAYAANN and PRAYAANN is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. PRAYAANN is providing these links to the Users only as a convenience and the inclusion of any link does not imply endorsement of the site by PRAYAANN.

Cancellation Policy

The Customer agree that the booking made are subject to the cancellation policy set out on the booking page or as communicated to the customers in writing.

Insurance

Unless explicitly provided by PRAYAANN in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation/option of the user and PRAYAANN doesn't accept any claims arising out of such scenarios.


Insurance, if any provided as a part of the service/ product by PRAYAANN shall be as per the terms and conditions of the insuring company. The User shall contact the insurance company directly for any claims or disputes and PRAYAANN shall not provide any express or implied undertakings for acceptance of the claims by the insurance company.

Force Majure Circumstances

The user agrees that there can be exceptional circumstances where the service operators like the airlines, hotels, the respective transportation providers or concerns may be unable to honor the confirmed bookings due to various reasons like climatic conditions, labor unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc. If PRAYAANN is informed in advance of such sit.

Severability

If any provision of this agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect.

Headings

The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of this agreement, terms and conditions, notices, or the right to use this website by the User contained herein or any other section or pages of PRAYAANN Websites or its partner websites or any provision hereof in any manner whatsoever.

In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any particular PRAYAANN website, then these terms shall control.

 

Relationship

None of the provisions of any agreement, terms and conditions, notices, or the right to use this website by the User contained herein or any other section or pages of PRAYAANN Websites or its partner websites, shall be deemed to constitute a partnership between the User and PRAYAANN and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way.

Updation’s of the Information by Prayaann

User acknowledges that PRAYAANN provides services with reasonable diligence and care. It endeavors its best to ensure that User does not face any inconvenience. However, at some times, the information, software, products, and services included in or available through the PRAYAANN websites or other sales channels and ad materials may include inaccuracies or typographical errors which will be immediately corrected as soon as PRAYAANN notices them. Changes are/may be periodically made/added to the information provided such. PRAYAANN may make improvements and/or changes in the PRAYAANN websites at any time without any notice to the User. Any advice received except through an authorized representative of PRAYAANN via the PRAYAANN websites should not be relied upon for any decisions. Updation’s where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to its customers or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The user agrees that PRAYAANN being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds.

 The User agrees that in situations due to any technical or other failure in PRAYAANN, services committed earlier may not be provided or may involve substantial modification. In such cases, PRAYAANN shall refund the entire amount received from the customer for availing such services minus the applicable cancellation, refund or other charges, which shall completely discharge any and all liabilities of PRAYAANN against such non-provision of services or deficiencies. Additional liabilities, if any, shall be borne by the User.

PRAYAANN shall not be liable for delays or inabilities in performance or nonperformance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts of government, acts of terrorism or other similar causes, problems at airlines, rails, buses, hotels or transporters end. In such event, the user affected will be promptly given notice as the situation permits.

Without prejudice to whatever is stated above, the maximum liability on part of PRAYAANN arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any loss, damage or additional expense whatsoever beyond the amount charged by PRAYAANN

For its services.

 

In no event shall PRAYAANN and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the PRAYAANN website(s) or any other channel. Neither shall PRAYAANN be responsible for the delay or inability to use the PRAYAANN websites or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the PRAYAANN website(s), or otherwise arising out of the use of the PRAYAANN website(s), whether based on contract, tort, negligence, strict liability or otherwise.

 

PRAYAANN is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages.

Safety of Data Downloaded

The User understands and agrees that any material and/or data downloaded or otherwise obtained through the use of the Service is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.


Nevertheless, PRAYAANN will always make its best endeavors to ensure that the content on its websites or other information channels are free of any virus or such other malwares

Feedback from Customer and Solicitation:

The User is aware that PRAYAANN provides various services like hotel bookings, car rentals, holidays and would like to learn about them, to enhance his / her travel experience. The User hereby specifically authorizes PRAYAANN to contact the User with offers on various services offered by it through direct mailers, e-mailers, telephone calls, short messaging services (SMS) or any other medium, from time to time. In case that the customer chooses not to be contacted, he /she shall write to PRAYAANN for specific exclusion at support@prayaanngo.com or provide his / her preferences to the respective service provider. The customers are advised to read and understand the privacy policy of PRAYAANN on its website in accordance of which PRAYAANN contacts, solicits the user or shares the user's information.

Proprietary Rights

PRAYAANN may provide the User with contents such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks, or other intellectual property rights and laws.

The User may use this material only as expressly authorized by PRAYAANN and shall not copy, transmit or create derivative works of such material without express authorization.

 The User acknowledges and agrees that he/she shall not upload post, reproduce, or distribute any content on or through the Services that is protected by copyright or other proprietary right of a third party, without obtaining the written permission of the owner of such right.

 Any copyrighted or other proprietary content distributed with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution.

VISA obligations of the User

The travel bookings done by PRAYAANN are subject to the applicable requirements of Visa which are to be obtained by the individual traveler. PRAYAANN is not responsible for any issues, including inability to travel, arising out of such Visa requirements and is also not liable to refund for the untraveled bookings due to any such reason.

Personal and Non-Commercial use Limitation

Unless otherwise specified, the PRAYAANN services are for the User's personal and non - commercial use. The User may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the PRAYAANN website(s) without the express written approval from PRAYAANN.

Indemnification

The User agrees to indemnify, defend and hold harmless PRAYAANN and/or its affiliates, their websites and their respective lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including reasonable legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by PRAYAANN and/or its affiliates, partner websites and their respective lawful successors and assigns that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User pursuant to this agreement.

The user shall be solely and exclusively liable for any breach of any country specific rules and regulations or general code of conduct and PRAYAANN cannot be held responsible for the same.

Modification of These Terms of Use

PRAYAANN reserves the right to change the terms, conditions, and notices under which the PRAYAANN websites are offered, including but not limited to the charges. The User is responsible for regularly reviewing these terms and conditions.

Jurisdiction

PRAYAANN hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction or country other than those where it is operating its offices. PRAYAANN considers itself and intends to be subject to the jurisdiction only of the courts of Andhra Pradesh, India.

Our performance of these Terms is subject to existing laws and legal process, and nothing contained in these Terms limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of our Platform or information provided to or gathered by us with respect to such use. If any part of these Terms is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of these Terms at any time does not waive our right to enforce the same or any other provision(s) hereof in the future. Fictitious names of companies, products, people, characters, and/or data mentioned on this Platform are not intended to represent any real individual, company, product, or event. 
Any rights not expressly granted herein are reserved.

Responsibilities of User Vis-a-Vis the Agreement

The User expressly agrees that use of the services is at their sole risk. To the extent PRAYAANN acts only as a booking agent on behalf of third party service providers, it shall not have any liability whatsoever for any aspect of the standards of services provided by the service providers. In no circumstances shall PRAYAANN be liable for the services provided by the service provider. The services are provided on an "as is" and "as available" basis. PRAYAANN may change the features or functionality of the services at any time, in their sole discretion, without notice. PRAYAANN expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. No advice or information, whether oral or written, which the User obtains from PRAYAANN or through the services shall create any warranty not expressly made herein or in the terms and conditions of the services. If the User does not agree with any of the terms above, they are advised not to read the material on any of the PRAYAANN pages or otherwise use any of the contents, pages, information or any other material provided by PRAYAANN. The sole and exclusive remedy of the User in case of disagreement, in whole or in part, of the user agreement, is to discontinue using the services after notifying PRAYAANN in writing.

 

Prohibited Activities

 The content and information on our Platform (including, but not limited to, price and availability of hotel services) as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your itinerary (and related documents) for desired reservations booked through our Platform, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Platform. Additionally, you agree not to:

  • use our Platform or its contents for any commercial purpose;
  • make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  • access, monitor or copy any content or information of our Platform using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  • violate the restrictions in any robot exclusion headers on our Platform or bypass or circumvent other measures employed to prevent or limit access to our Platform;
  • take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  • deep-link to any portion of our Platform (including, without limitation, the purchase path for any hotel services) for any purpose without our express written permission; or
  • "frame", "mirror" or otherwise incorporate any part of our Platform into any other website without our prior written authorization.

If your activity on our Platform shows signs of fraud, abuse or suspicious activity, Prayaann may deny its services to you, and close any associated Prayaann accounts. If you have conducted any fraudulent activity, Prayaann reserves the right to take any necessary legal action and you may be liable for monetary losses to Prayaann, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Prayaann customer service. 

I authorize PRAYAANN representative to contact me over phone, message and email. This consent shall supersede any preferences set by me through Do Not Disturb (DND Register)/ National Customer Preference Register (NCPR).